Your privacy matters to us. This Privacy Policy explains exactly what personal data f9399 collects, why we collect it, how we use and protect it, and what rights you hold over your information as a player on our platform.
⏱ Last Updated: January 2026 | Effective Immediately Upon RegistrationFor clarity throughout this Privacy Policy, the following terms carry the meanings assigned to them below:
f9399 collects Personal Data across several categories depending on the nature of your interaction with the platform. We collect only the data that is necessary, proportionate, and directly relevant to the purposes described in Section 4 of this policy.
When you create an f9399 account, we collect: your full legal name, date of birth, Indonesian residential address, email address, and a mobile phone number registered in Indonesia. This information is required to establish your account identity, verify your eligibility to play, and communicate with you regarding your account.
Prior to processing your first withdrawal, we collect copies of government-issued identity documents (such as your Indonesian national identity card / KTP, valid passport, or driver's license / SIM), proof of residential address (such as a recent utility bill or bank statement), and evidence of ownership of the payment method used for deposits. These documents are used exclusively for age and identity verification and anti-money laundering compliance purposes.
We record all deposit and withdrawal transactions processed through your f9399 account, including the transaction amount in Indonesian Rupiah (IDR), payment method used (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, or LinkAja), transaction date and time (WIB), and transaction reference numbers. We do not store full bank account numbers or e-wallet PINs on our systems.
We collect records of all wagering activity on your account, including game titles played, bet amounts, outcomes, bonus usage, session durations, and responsible gaming tool settings. This data is used for account management, dispute resolution, fraud detection, and responsible gaming monitoring.
We automatically collect certain technical information when you access the platform, including your IP address, browser type and version, device type and operating system, screen resolution, referring URL, pages visited, and session timestamps. This data assists in platform security, fraud prevention, and service optimization.
If you contact our customer support team via email or live chat, we retain records of those communications — including the content of messages and any attachments — for quality assurance, dispute resolution, and regulatory compliance purposes.
f9399 collects Personal Data through the following channels:
f9399 processes your Personal Data for the following specific, legitimate purposes. We do not process Personal Data for any purpose incompatible with those listed here without first obtaining your explicit consent.
| Purpose | Data Categories Used | Retention Period |
|---|---|---|
| Account creation and management | Registration data, device data | Duration of account + 5 years post-closure |
| Age and identity verification (KYC) | KYC documents, registration data | 5 years from date of verification |
| Processing deposits and withdrawals | Financial transaction data | 7 years (AML compliance) |
| Fraud detection and prevention | Technical data, financial data, gaming activity | 5 years from incident detection |
| Responsible gaming monitoring | Gaming activity, account settings | Duration of account + 3 years post-closure |
| Customer support and dispute resolution | Communications data, gaming activity | 3 years from last interaction |
| Platform analytics and optimization | Technical data, gaming activity (anonymized) | 24 months (rolling) |
| Marketing and promotional communications | Registration data, gaming preferences | Until opt-out or account closure |
| Legal and regulatory compliance | All categories as required | As required by applicable law |
f9399 relies on the following legal grounds to process your Personal Data in compliance with internationally recognized data protection standards:
f9399 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes. We share Personal Data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
We engage the following categories of third-party service providers who process Personal Data solely on our behalf, under written data processing agreements that prohibit independent use of your data:
f9399 may be legally required to disclose Personal Data to regulatory authorities, licensing bodies, law enforcement agencies, or courts of competent jurisdiction in response to a lawful request, subpoena, court order, or where f9399 has reasonable grounds to believe that disclosure is necessary to prevent or detect criminal activity, including money laundering, fraud, or identity theft. Where legally permitted, f9399 will notify the affected Player of such a disclosure request before complying.
In the event that f9399's business or assets are acquired by, merged with, or transferred to another entity, your Personal Data may form part of the transferred assets. You will be notified via your registered email address prior to any such transfer taking effect, and the acquiring entity will be bound by the terms of this Privacy Policy or will provide you with a new policy and the opportunity to delete your account before the transfer is completed.
f9399 may share aggregated, anonymized, or de-identified data — which cannot reasonably be used to identify any individual — with analytics partners, industry bodies, or in public reports. This data sharing does not constitute a disclosure of Personal Data and is not subject to the restrictions in this section.
f9399 retains Personal Data for the periods specified in the table in Section 4 (Purpose of Processing). Our general retention principles are as follows:
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymized in a manner that renders re-identification impossible. Players who request account closure may request early deletion of data categories not subject to mandatory legal retention periods. Such requests will be processed within 30 days of receipt.
f9399 implements a multi-layered approach to data security, combining technical controls, organizational policies, and third-party infrastructure standards to protect your Personal Data against unauthorized access, accidental loss, alteration, or destruction.
Access to Player Personal Data within f9399's operations is strictly limited to personnel whose job functions require it, on a documented need-to-know basis. All staff with data access are subject to binding confidentiality obligations and receive regular data protection training. Access privileges are reviewed quarterly and revoked immediately upon role change or employment termination.
In the event of a data security incident that poses a risk to your rights and freedoms, f9399 will notify affected Players via their registered email address within 72 hours of f9399 becoming aware of the incident, unless law enforcement authorities require a delay in notification. The notification will describe the nature of the incident, the categories and approximate volume of data affected, the likely consequences, and the measures f9399 has taken or proposes to take to address the incident.
f9399 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and provide us with analytical data about platform usage patterns.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential / Functional | Maintain your login session, store language and currency preferences, enable core gaming functionality, and protect against cross-site request forgery (CSRF) | Yes — cannot be disabled |
| Analytics | Collect anonymized data on page views, navigation paths, session duration, and feature usage to help us improve the platform experience | Optional — consent required |
| Performance | Monitor platform response times, error rates, and game-loading performance to identify and resolve technical issues | Optional — consent required |
| Personalization | Remember your preferred game categories, display settings, and recently played titles to customize your experience | Optional — consent required |
You can manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by individual websites. Please note that disabling essential cookies will impair the functionality of the f9399 platform and may prevent you from accessing your account or completing gaming sessions. Instructions for managing cookies in major browsers are available in the respective browser's help documentation.
In addition to cookies, f9399 may use web beacons (also known as pixel tags or clear GIFs) in promotional emails to determine whether an email has been opened and whether links within it have been clicked. This helps us measure the effectiveness of our communications. You can prevent web beacon tracking by disabling HTML email rendering in your email client.
f9399 respects your rights in relation to your Personal Data. Subject to applicable legal obligations and retention requirements, you hold the following rights:
To exercise any of the above rights, contact f9399's data protection team at [email protected] (plain text — not a clickable link). Requests will be acknowledged within 5 business days and resolved within 30 calendar days. Where a request is complex or numerous, this period may be extended by a further 30 days with notice provided to you. Identity verification will be required before any data access, portability, or erasure request is fulfilled.
The f9399 platform is strictly intended for adults aged 21 and above. f9399 does not knowingly collect, process, or store Personal Data belonging to individuals under the age of 21. Age verification is a mandatory step in the KYC process, and accounts where the Player's age cannot be confirmed to meet this threshold are suspended pending verification.
If f9399 becomes aware that Personal Data has been collected from a person under the age of 21 without appropriate parental or guardian consent, that data will be deleted immediately and the associated account will be permanently closed. If you are a parent or guardian and believe that your child has registered on f9399, please contact us immediately at [email protected] so that we can investigate and take corrective action.
f9399 operates as an internationally licensed platform. Certain Data Processors engaged by f9399 — including cloud infrastructure providers and game content studios — may process Personal Data on servers located outside Indonesia. Where such transfers occur, f9399 ensures that appropriate safeguards are in place to maintain an equivalent level of data protection to that described in this policy.
Safeguards for international data transfers include: contractual data processing agreements incorporating internationally recognized standard contractual clauses; transfers only to entities that maintain data protection standards consistent with ISO/IEC 27001 or equivalent; and regular third-party audits of Data Processor security practices.
By registering an f9399 account, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Indonesia. f9399 takes all reasonable steps to ensure that any such transfer is conducted securely and that your data rights are preserved regardless of the jurisdiction in which processing occurs.
The f9399 platform may contain references to, or integrations with, third-party services including game content providers, payment processing partners, and analytics tools. This Privacy Policy applies solely to Personal Data processed by f9399 as Data Controller. Where third-party services process data independently under their own privacy policies — for example, when a game session is delivered by Evolution Gaming or Pragmatic Play's own licensed infrastructure — f9399 is not responsible for those third parties' data practices.
Players are encouraged to review the privacy policies of all third-party services they interact with, including their Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP) and e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja), as those providers will process transaction data independently under their own terms.
f9399 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes — defined as changes that affect your rights, the categories of data we collect, the purposes for which we process data, or the third parties with whom we share data — will be communicated to registered Players via the email address associated with their account at least 14 days before the revised policy takes effect.
Non-material updates (such as clarifications of existing practices, corrections of typographical errors, or restructuring of the document for readability) will be reflected by updating the "Last Updated" date at the top of this page without separate notification. The most current version of this Privacy Policy is always available at f9399.net/privacy-policy.
Your continued use of the f9399 platform after any revision to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change, you should cease using the platform and contact support to request account closure and deletion of non-mandatory data before the revised policy takes effect.
For all data protection enquiries, subject access requests, opt-out requests, or complaints relating to f9399's handling of your Personal Data, please contact us through the following channels:
Six core privacy principles that govern how we handle your personal data on the f9399 platform.
Every connection to f9399 is protected with bank-grade 256-bit SSL/TLS encryption. Your personal information and financial data are fully encrypted in transit — no exceptions, on every page, every session.
f9399 does not sell, rent, or trade your personal data to third parties for their own commercial use. Your information is shared only with verified service providers acting under strict data processing agreements on our instructions.
We explain exactly what data we collect, why we collect it, and how long we keep it. No hidden data pipelines, no undisclosed profiling. What you read in this policy is precisely what we do — nothing more.
Access, correct, export, or delete your personal data at any time. Opt out of marketing in one click from your account dashboard. Your data rights are real and enforceable — we respond to all requests within 30 days.
f9399 never knowingly collects data from individuals under 21. Age verification is mandatory before any withdrawal is processed. Suspected underage accounts are suspended immediately and data is deleted without delay.
In the unlikely event of a data security incident, affected players are notified within 72 hours with full details of what occurred and what steps we have taken. We do not conceal security events — transparency is non-negotiable.
Your data is protected — now enjoy the platform. Login to your f9399 account and explore live casino, sportsbook, slots, Online Poker, and Bandar Q, all in IDR. 21+ only. Play responsibly.